Ok95 Privacy Policy — how we keep your information safe

1Introduction

Ok95 (referred to hereinafter as "we", "us", or "the platform") places the highest priority on user privacy. This privacy policy describes what types of information we collect when you use the ok95.ws website and related apps, how that information is processed, and what steps we take to keep your data safe.

Ok95 believes transparency is essential to earning user trust. That's why this Privacy Policy is written in plain, straightforward language — so you always know exactly what we do with your information.

This policy applies to all ok95 services — including the website, mobile app, Live Chat support, and email communications. By using any ok95 service, you automatically agree to this Privacy Policy.

2What We Collect

Ok95 collects three types of information — what you provide directly, what is collected automatically as you use our services, and information received from third parties.

Information You Provide Directly

• Registration Details: Name, email address, phone number, date of birth, and residential address.
• Identity Verification (KYC) Information: Copy of national ID or passport, utility bill or bank statement.
• Financial Information: bKash, Nagad, or Rocket number (the full number is not stored — only the last 4 digits).
• Contact Information: Anything you submit via support tickets or Live Chat.

Automatically Collected Information

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login timestamps, page visit data.
• Usage Patterns: Which games you played, how long you played, and how much you wagered.
• Cookies & Tracking: Session cookies, performance cookies (see the Cookies section for details).

Information from Third Parties

• Transaction confirmation data received from the payment gateway.
• Risk assessment data from fraud prevention services.
• Identity verification data from KYC verification services.

3Why We Collect Your Data

Ok95 collects your information only for specific, legitimate purposes. These are outlined clearly below:

• Account Management: To create, verify, and secure your ok95 account.
• Payment Processing: To process deposits and withdrawals successfully.
• Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and Know Your Customer (KYC) requirements.
• Fraud Prevention: To detect unauthorized access and identify suspicious activity.
• Customer Support: To resolve your issues quickly.
• Service Improvement: To improve your experience on the ok95 platform.
• Marketing: To send you relevant offers based on your preferences (only with your consent).

4How Your Data Is Used

Ok95 uses the data it collects in the following ways:

• To verify your identity and ensure secure login.
• To keep a record of your bets and gaming history so that any disputes can be resolved.
• To detect and prevent violations of ok95's terms and conditions.
• To promote responsible gaming — and to flag any unusual gaming patterns.
• To customize bonuses and promotions based on your preferences.
• To identify and resolve technical issues on the platform.

5Who We Share Your Data With

Ok95 shares information only where necessary and on a limited basis. Sharing may occur in the following circumstances:

• Payment Providers: bKash, Nagad, Rocket — only the information necessary to complete transactions.
• KYC Verification Services: Data is transferred through secure channels for identity verification purposes.
• Law Enforcement: Only the minimum necessary information, and only when required by court order or legal obligation.
• Fraud Prevention Services: Anonymized data to help detect suspicious activity.

Outside of the cases above, ok95 does not share your personal information with any individual or organisation.

6Cookie Policy

Ok95 uses cookies to improve platform usability and security. The types of cookies we use are detailed below:

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in to ok95.

7Data Retention Period

Ok95 does not retain data longer than necessary. Retention periods are outlined below:

• Account Details: For the duration of active account + 5 years after closure (as required by law).
• Transaction Details: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after verification.
• Support Conversations: 3 years.
• Log Files: 12 months.
• Marketing Information: Deleted immediately upon opt-out.

After the applicable retention period, data is securely deleted or anonymized.

8Your Rights

Under ok95's Privacy Policy, you have the following rights:

To exercise these rights support@ok95.wsto send us an email. ok95 typically responds within 30 business days.

9Children's Privacy

Ok95 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

If a parent or guardian believes their child has accidentally registered on ok95, please support@ok95.wsto get in touch. Once verified, that account and all associated data will be permanently deleted.

10Policy Updates

Ok95 reserves the right to update this Privacy Policy as needed. For significant changes:

• A notification will be sent to your registered email at least 7 days before any changes take effect.
• A clear notice will be displayed when you log in to the ok95 platform regarding any changes.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continuing to use ok95 after any changes have been made will be considered your acceptance of the updated policy.

11Contact

For any questions, concerns, or requests related to our Privacy Policy, please get in touch with us:

• Email: support@ok95.ws
• Live Chat: Available 24/7 on the ok95 platform
• Help Center: ok95 Help Center